Utility Finance

Residential Water & Sewer

General Information

To Report Water & Sewer Emergencies (Water Breaks & Sewer Backups) Between 8:30AM-5PM Contact (843) 665-3236 or (843) 665-3155, Option 4.

To Report Water & Sewer Emergencies After Hours or when the City Center is Closed (Weekends, Holidays and after 5pm), Contact (843) 665-3236.

Billing/Account Setup Questions  Contact (843) 665-3155 Option 2. If no answer, please leave a voice mail and someone will return your call.  You may also contact us via email at utilitybilling@cityofflorence.com 

Utility Finance Business Hours are Monday - Friday, 8:30 am to 5:00 pm.

SETUP SERVICE AND RATES/FEES

Setup Residential Service

The following documentation is required to establish water/sewer utility service:

  • Copy of Lease Agreement or Settlement Statement in name of applicant
  • Copy of applicant’s Driver’s License or State Issue ID
  • New Service Application
  • $50 Setup Fee for Inside City Customers (accepted in-person or by mail)
  • $100 Setup fee for Outside City Customers (accepted in-person or by mail)

Applicants my apply in person at the Florence City Center,  324 West Evans Street, Florence, SC 29501 or by

email at NewServiceApplication@cityofflorence.com

Billing and Payment Information

The City of Florence bills all metered water &/or sewer customers monthly.  Sewer charges on these bills are based on water consumption.  Payment is due on the 15th of each month and bills are considered past due if not paid by that date.  Bills not paid by the 15th will be assessed a $6.00 late fee.  Any account that falls 60 days delinquent will be subject to service disconnection.  Should an account fall 90 days delinquent, City of Florence staff will either lock the meter or pull the meter.  A $75.00  fee is charged in these instances and must be paid in full along with any outstanding balance prior to reconnection of service.

If an account is disconnected, the bill must be paid in full plus a cut off penalty of $20.00 for City Residents and $30.00 for customers outside the City limits.  Reconnection payments can be made at Florence City Center during business hours.  

Returned checks subject the account holder to immediate disconnection. To restore service, the full amount of the check plus a $30.00 return check charge must be paid.

Delinquent Collection Policy

Pursuant to the South Carolina Setoff Debt Collection Act, the City of Florence has the right to collect any sum due and owed by the applicant through offset of the applicant’s state income tax refund. If the City of Florence chooses to pursue debts owed by the applicant through the Setoff Debt Collection Act, the applicant will pay all fees and costs incurred through the setoff process, including fees charged by the Department of Revenue, the Municipal Association of South Carolina and the City of Florence. If the City of Florence chooses to pursue debts in a manner other than setoff, the applicant will pay the costs and fees associated with the selected manner as well.

Ways to Pay Your City of Florence Utility Bill

  • Use the "Pay Online" Quick Link on City Homepage
  • Access https://ubonline.cityofflorence.com
  •  Bank Draft by completing online application here.
  •  Telephone at 843-665-3155, Option 1
  •  Bank Transfer through your Bank's Bill Pay
  •  Drop Boxes located in the rear parking lot of the City Center
  •  By mail with the detachable payment stub sent to P.O. Box 63010, Charlotte, NC 298260
  •  By mail to the address on your statements or to 324 West Evans Street, Florence, SC  29501

How to Read Your Monthly Utility Bill

Residential Rates


INSIDE CITY LIMITS

WATER


Base Rate 3/4" Meter

$14.40


Volume Charge(Per 1000 Gallons)

$2.13

SEWER


Base 3/4" Meter

$27.05


Volume Charge(Per 1000 Gallons)

$3.26

TOTAL


$41.45


$5.39

OUTSIDE CITY LIMITS

WATER


Base Rate 3/4" Meter

$20.94


Volume Charge(Per 1000 Gallons)

$3.41

SEWER


Base Rate 3/4" Meter

$40.85


Volume Charge(Per 1000 Gallons)

$5.22

TOTAL


$61.79


$8.63

Web Based and Printable Forms

Municipal Utility Code of Ordinances

Phone Number:
843-665-3155
Address:
324 West Evans Street, Florence, SC 29501
Hours of Operation:
8:30 am - 5:00 pm Monday through Friday