CARE Program

The "Coins that Add Relief and Enable" (CARE) Program was created to provide a means to permit customers of the City's Utility System who are willing to give a small amount on a monthly basis by "rounding up" their monthly utility charges to the next whole dollar to assist customers of the City's utility system who are in need of assistance. 

How To Opt Out

Please note that when opting out of the CARE program, our billing process typically starts before the 15th of the month, so opt-outs after that time may not take effect until the following month’s bill. For example, if the billing process has already started for a customer who opts out on June 15th, then they would see the roundup charge on their June 30th bill, but going forward they will be opted out.

Customers can OPT OUT by:

  • Scanning the QR Code

            CARE Program Opt Out QR Code

View Press Release

View Ordinance

Click to view: CARE Program Ordinance

CARE Program Guidelines

How to Apply for Assistance

  • Lighthouse Ministries will begin to take applications for this program starting in July, 2024.

  • Applicants will need to call the Lighthouse Ministries office at (843) 629-0830 during the following hours starting July 1, 2024:
    • Mondays through Thursdays 9:00 am – 4:00 pm, Fridays 9:00 am – 1:00 pm. 

  • During the initial phone call there will be a pre-screening to determine eligibility based on the City of Florence Round Up “Coins that Add Relief and Enable” (CARE) Program Guidelines.  

  • Once eligibility is determined, an interview will be scheduled for a later date.