Welcome to the new City of Florence Online Credit Card Payment System

To pay your utility bill using our new online credit card application, please click here.

  • To download step-by-step instructions for registering your account in our new online credit card application, please click here.
The United States is the country of permanent establishment for checkout, using US dollars. For questions regarding your City services bill, please call 843-665-3155 or email utilitybilling@cityofflorence.com.


City of Florence, South Carolina Internet Privacy, Security and Refund Policy


The City of Florence (COF) is sensitive to concerns about privacy and is committed to the highest level of integrity in all our dealings with our customers. In utilizing COF’s web and phone based services (Paperless Billing, On-line payments and IVR Phone Payments), you may be asked to provide personal information to participate. Such information may include your COF account number, customer created login ID and password, name, address, ZIP code, bank account and/or credit card information and email address. This information is secured and any transmission of your data is encrypted using Secure Socket Layer (SSL) technology. COF and our online billing and payment providers will not release, trade or sell any information obtained from our customers. We maintain physical, electronic and procedural safeguards that comply with applicable regulatory standards to guard your non-public personal information.
 
a. Over-payments and credits are typically applied to the next bill.
b. Refund checks are processed for customer accounts when a credit balance remains after their account is closed out and they have no other accounts with COF.

Should you have any questions regarding this issue, please call 843-665-3155 or email utilitybilling@cityofflorence.com.